What is an interim position?

An interim leadership position is a temporary assignment, providing an opportunity to utilize your skills and experience in a new capacity while maintaining the security of your original role. This means your previous position is held for your return, promoting continuity and stability while offering a chance to expand your skills. This is a developmental opportunity designed to broaden your expertise and contribute to the organization's success during a transitional phase. Interim roles are a great way for employees to get additional experience in a new role, including developing leadership skills, managing teams or projects, running meetings and communicating with community partners, and many more types of experiences, depending on the position. 

You are not at risk of losing your previous position at the end of the interim period; the position you came from will be yours to return to at the end of the interim position. Please note: having an interim role does not mean the employee is guaranteed the position on a permanent basis after the interim period is done. ​If at the end of the interim period the position is posted for hire, you will have the opportunity to apply. 

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Kitchen Coordinator, and also Housing Advocate, manages daily kitchen operations and provides housing advocacy support at The Road Home’s Family Interim Non-Congregate Housing (FINCH) Resource Center. This dual-role position requires proficiency in both culinary management and supportive client interactions. Key responsibilities include overseeing kitchen duties, ensuring safe and sanitary kitchen conditions, and delivering compassionate advocacy to families experiencing homelessness, with a focus on those who are medically vulnerable. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position.  

Location

Reports to
Associate Director

Position Status
Full-Time

Shift
10:30 AM - 7 PM, Monday - Friday

Pay Grade and Starting Salary
Grade 5, $17.85/hour

FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Coordination with Catholic Community Services for delivered lunch and dinner meals. 
2. Ensure timely meal service and maintain high standards of food preparation and safety. 
3. Collaborate with the Volunteer Coordinator to direct food services, train volunteers in safe food handling practices, and maintain kitchen cleanliness. 
4. Organize and maintain the kitchen, food storage areas, and all equipment to ensure full compliance with health, safety, and sanitation regulations. 
5. Perform routine kitchen maintenance and cleaning tasks, including the cafeteria, dining, and food preparation areas. 
6. Oversee food storage and handling, ensuring adherence to safety protocols. 
7. Develop positive relationships with volunteers, guests, and other staff, fostering a cohesive team environment. 
8. Provide quality customer service to families at FINCH, addressing both immediate and longer-term needs. 
9. Observe and regulate shelter activities, ensuring adherence to rules and procedures, with a focus on the unique needs of families at FINCH. 
10. Offer clear guidance on shelter rules and procedures, considering clients' medical conditions, as needed. 
11. Assist in maintaining a clean and safe facility, including basic cleaning tasks and identifying special needs for supervisor referral. 
12. Handle phone inquiries, respond to messages, and address public and client concerns. 
13. Support conflict resolution and crisis intervention, liaising with community resources as needed. 
14. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
15. Participate in emergency drills and environmental safety activities, as required. 
16. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  
• High School Diploma or GED is preferred.  
• Current food handlers permit or willingness to obtain one within 30 days of hire.  

Skills and Expectations 

1. Ability to manage inventory, schedules, and meal planning efficiently. 
2. Understanding of sanitation standards and food handling procedures. 
3. Comfortable adjusting menus or workflows based on changing needs or resources. 
4. Skill in de-escalating tense situations and providing trauma-informed support in the facility, kitchen, or dining environment. 
5. Ability to prioritize and balance multiple tasks simultaneously, such as kitchen management, client support, and administrative duties, in a fast-paced environment. 
6. Strong interpersonal skills and ability to work with diverse populations. 
7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
9. Ability to accept supervision, direction, and feedback with openness. 
10. Be reliable, dependable, and consistent in attendance. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 50 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Ability to operate equipment and machinery, as needed. 
• Wear OSHA-required protective gear for safety.